Frequently Asked Questions

Everything you need to know about shopping with Pulsar Shop.

What are your standard shipping times?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.

Which payment methods do you accept?

Pulsar Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival in the destination country.

How do I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature available on the website from 9 AM to 5 PM EST, Monday through Friday.